IPIECA launches new manual on community grievance mechanisms in the oil and gas industry in January. IPIECA’s new manual provides practical step-by-step guidance on how to plan and implement operational-level community grievance mechanisms (CGMs), and how to design and manage corporate CGM frameworks. The manual draws on the practical experiences of seven pilot operational-level CGMs conducted by member companies. Applied effectively, CGMs offer efficient, timely and low-cost forms of conflict resolution for all concerned parties. Used as integral elements of broader stakeholder and community engagement, they can enhance local relationships, reduce negative impacts and help businesses to adhere to operational plans, schedules and costs.

Presented in three main sections namely, Section 1 an introduction to CGMs; Section 2 the implementation and day-to-day management of effective operational-level CGMs and Section 3 the corporate framework for directing and managing CGMs and subdivided into ‘modules’, the manual can be read in full or in parts of specific interest to users. Step-by-step overviews are provided throughout, together with practical advice for those implementing or managing CGMs.